Coronavirus (COVID-19)

This page provides links to information and guidance about Coronavirus (COVID-19). Coronavirus (COVID-19) is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Council’s response to Coronavirus. Thank you for your understanding.

Our services

Any changes to Council services will be listed here:

Businesses

Covid-19 business grants

The Welsh Government has introduced two grants to support businesses in Wales through the Coronavirus pandemic. These grants are available to businesses that are registered to pay rates on their premises on 20 March 2020.

Find out more including how to apply for the grants

View more emergency support for businesses

More information

Schools

All schools in Denbighshire are presently closed in line with the requirements of Welsh Government

Statement from Minister for Education, Kirsty Williams, on school closures in Wales

Child care for key workers

All schools in Denbighshire (apart from Ysgol Pendref, St Asaph VP, Ysgol Llanbedr and Ysgol Trefnant) have opened their doors to  provide child care for children of key workers. School transport has been arranged.

If you are a key worker and have been affected by a Childcare setting closure during the current COVID-19 Pandemic and need access to childcare so you can go to work, please contact Family Information Service and they can provide you with a list of available childcare settings in your local area who are able to assist you during this difficult time.

Free school meals

Children attending the vital workers child care in schools will continue to receive free school meals if they’re eligible. Any children not attending these sessions but are entitled to free school meals can call at these schools for a packed lunch.

View our emergency school closures page

Bins and recycling

Recycling and waste parks

To help enforce the UK government’s instruction for residents to stay at home, Denbigh, Rhyl and Ruthin recycling and waste parks have closed until further notice. Travelling to these sites to dispose of waste is not a valid reason to leave your homes. Employees at these sites will be re-trained ready for redeployment to support our key waste collection kerbside services for recylcing (blue bin), food waste and residual (black bin) waste.

Please retain your bulky waste, DIY waste, electrical items and garden waste at your property. Please do not put out this waste for collection on your usual bin day as we will not be able to collect it. If you discover hazardous waste at your property during a DIY project, such as asbestos, please contact us immediately for advice and to arrange it’s removal.

Bulky item collections

We have taken the decision to suspend all new bookings for our Bulky Waste Collection Service, to ensure front line workers and fleet are reserved for the collection of other waste streams.  

Garden waste collections

We have taken the decision to suspend garden waste collection services until further notice, to ensure front line workers and fleet are reserved for the collection of other waste streams, such as food waste and black bin/pink sack service).

We will extend all household subscriptions for the same number of weeks the service will be suspended.  We will be unable to process refunds for any households who have had a collection of garden waste within their collection years. If it is possible to retain your garden waste in your garden until the service resumes, please do so. Further guidance on “how to compost at home” will be provided in the next few days.

Home composter

Due to increased demand, we are temporarily out of stock of compost bins. Ordering a new compost bin will be available when they are in stock.

Green Lane Car park (Corwen) and Llangollen pavilion waste and recycling services

The mobile household waste and recycling collection service in Corwen/ Llangollen on Saturday mornings are being stopped.

Kerbside textile collections (Co-options)

The fortnightly kerbside collection of textile bags issued by local charity Co-options has been suspended until further notice. 

It is not possible at this time to sort the textiles safely and the employees operating this service will be remaining at home in line with government guidance as it is not considered critical at this time.

Co-options textile banks should NOT be used at this time as this is NOT a legitimate reason to leave your home.

Please try to keep good quality clothing to one side so it can be collected once restrictions are lifted.

This service usually operates in north and central Denbighshire.

Council tax

We understand many people will be financially impacted by COVID-19. We urge customers who will struggle to pay their Council Tax to contact a member of the team where we will be able to offer you support and advice on how it can be paid, and any assistance that can be offered.

If your income has reduced, you may be entitled to claim Council Tax Reduction. The sooner you do this the earlier your claim will be paid from should you qualify. You can also check your eligibility for other benefits by visiting gov.uk/benefits.

If you would like to contact us regarding your council tax, please email revenues@denbighshire.gov.uk , or if urgent, please call 01824 706000.

We are currently receiving very high call volumes so would urge customer to use our website/online applications where possible.

Libraries and archives

All library buildings are closed. New ways of delivering our services are being worked on and further details will follow. Our online service remains open 24/7 for downloading digital books and magazines and information sources 

The Denbighshire Archives public searchroom is currently closed and we will be operating a limited remote service. For more details please visit our website.

Births, marriages and deaths

Marriage, Civil Partnership or other Discretionary Ceremonies

Denbighshire Registration Service has taken the decision to cease conducting Marriage, Civil Partnership or other Discretionary Ceremonies (e.g. Renewal of Vows; Baby Naming etc.) at the Register Office and at any Licensed Venue in Denbighshire until further notice.

Notices of marriage/civil partnership will be deferred until further notice.

Anyone who has already made a booking may contact Denbighshire Registration Service by emailing: ceremonies@denbighshire.gov.uk

Registration of Births

Birth registration appointments will now be deferred until further notice. Customers can now make a claim for Child Benefit or Universal Credit prior to the birth being registered.

Copy certificates

Copy certificates can only be ordered over the telephone by calling 01824 708100.

Registering a death

Death registration appointments will now only be completed over the phone. Please call 01824 708100 to make an appointment.
Countryside and Heritage

Countryside Services 

Loggerheads and Moel Famau Country Parks are closed to the public. Natural Resources Wales advice is to take care of yourself and others by following Public Health Wales and Government guidance.

Residents are asked to avoid unnecessary travel and to make any outdoor walk local to your area, do not get into your car to travel.

Walking trails remain open but those using them must exercise alone or with your own household only and, if encountering other people, maintain the social distancing rule

Nantclwyd y Dre

Nantclwyd y Dre will not be opening this weekend and will remain closed to the public until further notice.

Plas Newydd (Llangollen)

Plas Newydd and the onsite café in Llangollen will not be opening until further notice, but the grounds will be open.

Ruthin Gaol

Ruthin Gaol will not be opening this weekend and will remain closed to the public until further notice

Housing

Council housing maintenance

As a precaution, only emergency and/or urgent repairs will be attended from 23 March 2020. Please could you only contact us during office hours on 01824 706000 or on 0300 123 30 68 out of hours if it is an emergency. Report a council housing repair online and we will respond to your enquiry as soon as we can.
Health and social care

Community Support Services

Cefndy Enterprises has stopped taking new orders and will close today (Friday). Some staff will be in work next week to dispatch any current orders.  

Day & Work Opportunities closing today (Friday) enabling staff to be redeployed as required. 

Dolwen Day Care closing today (Friday) enabling staff to be redeployed as required. 

Additional drivers being drafted in for the Integrated Community Equipment Services to support hospital discharge

Community and living

Vulnerable people

The Council is aware that Welsh Government has written to vulnerable people across the UK, advising them of precautions they should take and to contact their local authority if they are worried or have support needs.

The Council is putting arrangements in place to deal with these calls.  If people decide to call the Council’s Customer Service Centre, details will be taken and passed on to a team who will call them back to discuss their needs.

Where support is needed from the community, the team will be able to share details of what’s on offer in the local area and help people to make arrangements if necessary.

Where support is not available, details will be shared with Denbighshire Voluntary Services Council (DVSC) who will try to use volunteers to help meet needs in the community.

Child care for key workers

All schools in Denbighshire (apart from Ysgol Pendref, St Asaph VP, Ysgol Llanbedr and Ysgol Trefnant) have opened their doors to  provide child care for children of key workers. School transport has been arranged.

If you are a key worker and have been affected by a Childcare setting closure during the current COVID-19 Pandemic and need access to childcare so you can go to work, please contact Family Information Service and they can provide you with a list of available childcare settings in your local area who are able to assist you during this difficult time.

Free school meals

Children attending the vital workers child care in schools will continue to receive free school meals if they’re eligible. Any children not attending these sessions but are entitled to free school meals can call at these schools for a packed lunch.

Public toilets

All public toilets in Denbighshire will close from 5pm today (20/3/2020) until further notice.

Community resources

Resources and information for Denbighshire communities.

Leisure

Loggerheads and Moel Famau

Loggerheads and Moel Famau Country Parks are closed to the public.

Youth clubs and centres

The county youth clubs and centres have been closed to the public and staff.  The service will continue to offer support and virtual youth engagement opportunities in order to keep on touch with young people at this challenging time. Youth workers will be offering advice, activity, guidance and interaction – through virtual youth work and social media formats.

Once the guidance changes to enable groups to meet, centres, clubs and educational visits will resume.

How to contact Youth Services

Parks and playgrounds

The Council has started to close all parks and playgrounds across the county. The work of closing and securing all parks will be completed by Wednesday afternoon. 

Denbighshire Leisure Ltd

Denbighshire Leisure Ltd has decided to close all of its sites until further notice.

Closures with effect from 4pm, Friday 20th March, include SC2 and Ninja TAG, Rhyl Pavilion and 1891 Restaurant and Bar, NOVA Prestatyn, all leisure centres, North Wales Bowls Centre, Ruthin Craft Centre and Café R, Rhyl Town Hall and Llangollen Pavilion.

Denbighshire Leisure will be freezing all Direct Debit payments for fitness memberships and swimming lessons, effective immediately. They will not be making any more collections on your direct debits until further notice. Customers don't need to do anything – the service will do this on their behalf and let people know in advance when they will be restarting, once the Covid-19 situation becomes clearer.

Environmental health

Food safety

If you are a new or existing food premises offering food delivery or take away/delivery service for the first time, due to the current covid-19 situation, the Council would like to hear from you.   It is essential that you assess the risk associated with this type of food service, to ensure you keep your customers safe in relation to allergens, food safety and social distancing.  We can advise you on these matters.  Please contact the Food Team on 01824 706405 food.safety@denbighshire.gov.uk
Council offices

County Hall (Ruthin), Caledfryn (Denbigh) and Russell House (Rhyl)are closed to the public.  People are encouraged to visit our website for any information.

If you have any concerns about the welfare of a resident, please contact the Single Point of Access (SPOA) on 0300 456 1000.  For Out of Hours emergencies, please call 0345 053 3116 for Social Services, or 0300 123 3068 for all other services.

Parking, roads and travel

Blue badges

The Blue Badge supported application service will continue as a telephone appointment service.

If you need help to apply for or renew your Blue Badge online, please call one of the following locations to arrange a telephone appointment when a member of staff will go through the application with you over the phone.  

You will still need to supply your supporting documents, either by scanning or photographing them at home and emailing them to us. You can send us your supporting documents or blue badge enquiries by emailing blue.badge@denbighshire.gov.uk

Car parks

The following car parks are closed:

Public transport

See our webpage for emergency bus timetables.
Payments

Numerous residents have been in touch, asking how they should make any payments to the Council. Payments can be made online or  by the automated phone line: 0300 456 2499 for:

  • Council tax
  • business rates
  • housing rent
  • housing benefit overpayment
  • parking fines
  • general invoices

Where customers have a housing rent or council tax payment card, or a bill with a barcode payments can be made (via card, cash or cheque) at a Post Office, Paypoint or direct at the Natwest Bank. Customers are asked to have the correct reference numbers for their payment when using these payment options. 

Fleet’s Service Centre

The Council’s fleet service centre in Bodelwyddan is now closed to non-council vehicles and customers.

Rhyl Harbour

Rhyl Harbour will be closed until further notice.

All facilities will be closed and the harbour is in formal lockdown. Pont y Ddraig will remain in the lowered position with no access to the inner Harbour. Rhyl Harbour boatyard will be locked and all services suspended.

Both the inner and outer pontoons will have fob access for emergency purposes only.

Footpath closures

Footpath closures

The Welsh Government has introduced emergency regulations, Health Protection (Coronavirus restrictions) (Wales) Regulations 2020, that require local authorities to close footpaths and other rights of way where use poses a high risk to the spread of coronavirus.

Health Protection (Coronavirus restrictions) (Wales) Regulations 2020

Any person ignoring the closure of a path or place under these regulations may be asked or forced to leave and may be subject to a Fixed Penalty Notice of £60 with that charge doubling for a repeat offence.

List of closures of public access paths and sites in Denbighshire: 

Comuned / CommunityPath NumberStatusLocality

Llandyrnog

57

footpath

Pen y Cloddiau

Llangynhafal

18

footpath

Moel Llys y Coed

Llangynhafal

18

footpath

Moel Dywyll

Llangynhafal

18

footpath

Moel Famau

Llanbedr DC

20

footpath

Moel Famau

Llanbedr DC

32

footpath

Moel Fenlli

Llanferres

1

footpath

Clwyd Forest

Llanferres

58

footpath

Bwlch Crug Las

Llanarmon YI

92

footpath

Moel Eithinen

Llanarmon YI

61

bridleway

Gyrn

Llanbedr DC

22

bridleway

Clwyd Gate

Llanferres

50

footpath

Plymog Layby

Llanferres

51

footpath

Pothole Quarry

Llanarmon YI

91

footpath

Pothole

Mold Rural

113

bridleway

Loggerheads Country Park

Llanferres

63

bridleway

Loggerheads Country Park

Llantysilio

45

footpath

Horseshoe Falls

Llantysilio

46

footpath

Bryn Tysilio

This will remain under review and may change if areas are identified where groups of people are congregating and actively ignoring measures set out by the Government.

We ask that all members of the public follow the requirements for appropriate numbers of no more than one or two in a family party maintaining social distancing minimum space of 2 meters and utilise their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes. Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.

Volunteers

We are heartened by the voluntary action and community spirit being shown throughout Denbighshire. This voluntary action and community spirit is going to be crucial in the days, weeks and months that lie ahead.

People who are fit and healthy and wish to volunteer are encouraged to register at www.dvsc.co.uk, email covid19@dvsc.co.uk, or call Denbighshire Voluntary Services Council (DVSC) on 01824 702441. Third Sector and voluntary organisations are also encouraged to register at www.dvsc.co.uk, email covid19@dvsc.co.uk through the same contact details. DVSC can link you with volunteers to help deliver the support you’re offering.

Organising volunteer activity through one route simplifies things for the public but also – crucially – helps keep people safe. Your cooperation is appreciated.

 

Latest news

View the latest news

Public Health Wales (phw.nhs.wales)

Latest information on Novel Coronavirus (COVID-19) (Public Health Wales website)

Alzheimer's Society

Information for people affected by dementia

Age Cymru

Age Cymru: Concerned about coronavirus?

Welsh Government (GOV.WALES)

Coronavirus: Guidance

Welsh Local Government Association (WLGA)

Coronavirus (COVID-19): Information for councils

UK government (GOV.UK) guidance:

NHS

Public transport

Arriva buses: Coronavirus update