Coronavirus - Parent carers of children with additional needs

On this page:

General information and advice

The COVID-19 coronavirus outbreak has been very challenging. The patterns of our daily lives have been disrupted. We have changed many of our habits and behaviours. At the same time we are facing new anxieties and pressures. We know that this will be particularly difficult for many children with additional needs, and also for their families.

With so much change and confusion around, it's helpful to try to keep as much calm and predictability in our lives as we can. Try to keep up many of your usual routines. Try to plan your time together, and to talk often about what you're doing now, and what's next. This will help you all to feel some sense of order and structure.

Remember to look after yourself. Try techniques such as controlled breathing or mindfulness to help deal with stress and anxiety, even if you haven't used them before. And remember that stress and anxiety are a normal reaction to the current situation.

While we're not able to meet you face to face, there are still ways we can support you.

Please speak to your school for help and ideas about education at home.

If you need information or advice - or even just a chat - our Disability Wellbeing Navigators and Transition & Independence Coordinator are available by telephone or email. We can give practical advice about how to make the best use of the resources you already have at home.

Mandy Lewis: 07748931477

Becky Beech: 07810204107

Pennie Dawe: 07881846217

Help and advice online

STAND North Wales are offering a range of help through their FaceBook page:

Every Monday and Wednesday they will be running a parent forum from 10.00am-12.00pm. They will be posting questions on the page and discussing different topics in each session. There's no need to log in, just go to the FaceBook page.

There will be a live Jingle Rhyme and Story Time on the page every Thursday 10.30am-11.30am from Thursday the 2nd April.

Also, on their "Stay, play and learn with Stand" page, they will be sharing ideas and information for low cost, no-cost activities, and links to sites for parents and professionals to share ideas while children are off school:

They will be offering telephone slots for families to chat. Book by email:

Speaking Space, a speech, language and social communication service provider, have uploaded some resources to their website.

Visit Speaking Space website

Priory, a behavioural care provider, have blogged about how to help an autistic child during the coronavirus outbreak on their website:

Visit Priory Group website

Cerebra is an organisation which funds research. There is a factsheet about challenging behaviour on their website:

Visit Cerebra website

The Challenging Behaviour Foundation focusses on children, young people and adults with severe learning disabilities whose behaviour is challenging:

Visit Challenging Behaviour Organisation website

British Psychological Society advice on talking to children about Coronavirus is available here: British Psychological Society website

Visit British Psychological Society website

Mindheart have created a child-friendly explanation of Coronavirus for Primary age students:

Visit Mind Heart website

Brainpop have made an information video on Coronavirus for Primary age children (Key Stage 2):

Visit Brainpop website

WHO, the World Health Organisation, have put an information video on Coronavirus for older children/adults on YouTube:


UNICEF, the United Nations Children's Fund, have posted some parenting tips online:

UNICEF website

They also have advice on how to talk to your child about coronavirus:

UNICEF website

Useful links and contacts

SNAP Cymru

SNAP Cymru provides information, advice and support for parents, children and young people who have, or may have, special educational needs or disabilities.

Helpline: 0808 801 0608



STAND North Wales

STAND North Wales support and upskill families with children and young people with speech language communication needs, additional needs and disabilities.

Telephone: 07749 998 708 and 07826 108 273




Family Lives

Family Lives provide help and advice on many aspects of parenting:

Parent Helpline: 0808 800 2222



COVID-19 coronavirus:

National Autistic Society

The National Autistic Society is a British charity for autistic people, aiming to improve the lives of autistic people in the United Kingdom

Autism Helpline:



Challenging behaviour:

WCD Young Carers

WCD Young Carers provides services for Young Carers and Young Adult Carers in Wrexham, Conwy and Denbighshire.

Telephone: 01597 823 800



NEWCIS provides information, one to one support, training and counselling to carers living in North East Wales

Telephone: 01745 331181




Mind provide advice and support to empower anyone experiencing a mental health problem

Infoline: 0300 123 3393


Text: 86463


Helplines and listening services -

COVID-19 coronavirus:


C.A.L.L. offers emotional support and information & literature on mental health and related matters to the people of Wales

Telephone: 0800 132737

Text help to 81066



Samaritans provide emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide

Telephone: 116123 or 0808 164 0123 (Welsh language)



COVID_19 coronavirus:

Citizens Advice

Citizens Advice provide free, confidential and impartial advice on all sorts of issues, including money, benefit, housing or employment problems


  • Denbigh - 01745 814336
  • Rhyl - 01745 334 568
  • Ruthin - 01824 703483


Drug & Alcohol Helpline

Telephone: 0808 808 2234

Text DAN to: 81066


Welsh Women's Aid

Telephone: 0808 80 10 800

Live Chat:

Text: 078600 77 333



COVID-19 coronavirus:

Public Health Wales


All-Wales Health Protection service: 0300 003 0032

NHS Wales Direct:


Telephone: 0845 46 47

Textphone: 0845 606 4647

BT Typetalk: 1 8001 0845 46 47

Or go to: (Note: If you dial 111 from Denbighshire, you may be charged)


NHS UK website:


UK Government advice on social distancing is available here:

And there are a range of downloadable stay-at-home guides here:

Welsh Government information about access to schools and childcare during the COVID-19 pandemic is available here:

Denbighshire County Council:

Children & Families:

Telephone: 01824 712200


COVID-19 coronavirus:


Useful documents

Coronavirus - Supporting children's wellbeing - Wellbeing tips for families Denbighshire County Council
Supporting Children with Learning Disability/ASD - Coping with COVID-19 Isolation Cardiff & Vale University Health Board and Community Child Health
Easy Read - What is Coronavirus? Public Health Wales
Psychological Support for Children Coping with COVID-19 Cardiff & Vale Child Health Psychology
Social Story – What is the coronavirus?