Request a social housing service

We are responsible for repairing and maintaining the structure of social housing properties. You are responsible for minor repairs, but we may be able to help if you are over 60 years of age, or if you are disabled.

Request a social housing repair

We will also carry out one course of pest control treatment for rats, mice, fleas, cockroaches or bedbugs inside a council property.

Request pest control treatment in social housing

 What we will do

On the outside of your home

On the outside of your home, we will repair:

  • chimneys and chimney stacks
  • drains, gutters and external pipes
  • fences
  • foundations
  • outside doors
  • outside walls
  • pathways, steps and other entrances to the building
  • roof
Inside your home

Inside your home, we will repair:

  • central heating systems
  • electrical wiring, plug sockets
  • immersion heaters
  • internal doors and door frames
  • kitchen cupboards
  • light switches and fittings
  • plumbing systems, including pipes, tanks, stopcocks, taps, cisterns and toilet fittings
  • skirting boards
  • chimney sweeping
  • carry out one course of pest control treatment for rats, mice, fleas, cockroaches or bedbugs
Shared blocks of flats

In shared blocks of flats we will maintain: 

  • corridors
  • entrances
  • shared facilities including television aerials, door entry systems, common area lighting, bin areas
  • stairways

What we will not do

We are not responsible for:

  • changing the locks if you lose your keys
  • cost of gaining entry if you are locked out
  • grate bottoms within twelve months of renewal
  • plugs and chains for sinks, baths and wash hand basins
  • toilet seats and covers
  • maintaining the garden - it is your responsibility to keep your garden in the condition it was let to you throughout your tenancy



Denbighshire Housing is proud that we have achieved the Welsh Housing Quality Standard for the condition of our homes. With the support of Welsh Government Major Repairs Allowance (MRA) of £2.5 million in 2018 / 19, we are continuing to ensure we can maintain our homes to the highest standards and continue to invest in our stock and open spaces to improve our neighbourhoods as whole.