We offer a collections service for large items. There is a cost for using this service and you can find out which items we will collect and which ones we don't.
Items we will collect
Items we will collect
- Arm chair
- Bed base
- Bedside table
- Bicycle
- Bookcase
- Chair
- Chest of drawers
- Desk
- Dining chairs (up to 6)
- Dining table
- Display cabinet
- Double bed base
- Double bed mattress
- Dressing table
- Filing cabinet
- Freezers (must be empty)
- Fridges (must be empty)
- Garden furniture
- Microwaves
- Ovens
- Single bed base
- Single bed mattress
- Sideboard
- Settee (sofa)
- Table
- Televisions
- Wardrobe
- Washing machines
- Welsh dresser
Items we don't collect
Items we don't collect
This list is not exhaustive
- Asbestos
- Bathroom suites (full or part)
- Builders waste / DIY waste
- Car parts/tyres
- Cast iron boilers
- Chemicals
- Fence panels
- Fitted bedroom suites
- Fitted kitchen units
- Gas containers
- Hazardous materials
- Industrial containers
- Industrial packaging
- Mirrors
- Pianos
- Radiators
- Rubble, stone, soil, brick
- Windows or doors
If you have another item which you are unsure whether or not can be collected, please contact us as we may take it.
Donate where possible
If your items are of a good enough quality you may want to consider donating them to family, friends, neighbours or a local charity/community group instead.
British Heart Foundation
You can drop items off at British Heart Foundation shops and donation banks or arrange a free collection from your home.
You can phone 0300 330 3322 or visit the British Heart Foundation website (external website) to book a collection and get more information.
Charity Shops
Many charity shops accept donations of household furniture or electrical goods that they can re-sell. You can find a charity shop near you that re-sell a range of goods on the Charity Retail Association website.
Visit the Charity Retail Association website (external website) to find a charity shop.
Freecycle
Freecycle is a non-profit web based group which allows residents to advertise their items free of charge. Freecycle groups match people who have things they want to get rid of with people who can use them.
Visit Freecycle.org (external website) to sign up and advertise items.
How do I request a bulky collection?
Request and pay for a bulky item collection online
You can contact either your nearest One Stop Shop, or the customer service centre on 01824 706000. You will need to give details and make payment for the items you would like collected.
How much does it cost?
You can request collection of up to 6 items with an administration charge of £8 (the administration charge is not refundable).
Bulky item collection costs including administration charge
| Number of bulky items | Total cost including administration charge |
|---|
| Up to 3 items |
£31.00 |
| 4 items |
£37.00 |
| 5 items |
£42.00 |
| 6 items |
£48.00 |
If you are arranging for a bed to be collected, please keep in mind that a mattress and base are counted as two items. All items must be specified when making a request and anything left outside which is not mentioned on the crews worksheet will not be taken.
How do I change or cancel my collection booking?
If you need to change the collection you’ve booked, please call our customer service centre on 01824 706000. Please be ready to tell us the reference number given in your confirmation email.
Where and when to leave your items
All items must be left at the front of the property in an easily accessible place by 7am on your chosen collection day. Our refuse team do not collect the item(s) from inside the property.
How long will it take for items to be collected?
Collections will be carried out on the day you choose on the booking form.
What happens to the bulky items collected?
Items collected are taken to the CAD Recycling Depot on the Colomendy Industrial Estate and will be recycled if suitable.