Contact us 

From general enquiries to suggestions and complaints. 

Recycling and waste collections

On your scheduled collection day, please make sure your containers are at your collection point by 6:30am. We may collect your containers at any time on your collection day up until 5pm, so please leave your containers out until then. 

Missed refuse collections

Please do not report a missed refuse collection until after 5pm on your collection day as our crews may still be out collecting up until this timeFind out more about missed refuse collections.


Services and information

Contact us online

Contact us online, including general enquiries.

Contact us by phone

01824 706000

Customer Contact Centre (Monday to Friday, 8:30am to 5pm).

Council offices

Find your nearest council office or One Stop Shop.

Write to us

Denbighshire County Council
PO Box 62
Ruthin
LL15 9AZ. 

Complaints, compliments and feedback

Use our 'Your Voice' scheme to make a complaint or compliment.

Phone social services

Adults: 0300 456 1000
Children: 01824 712200
Evenings and weekends: 0345 053 3116.

Website feedback

Tell us how we can improve our website.

Christmas and New Year information

Information about our services over the Christmas and New Year period.