Ordering a new bin or bags
Contacting us
If you haven't received your new recycling containers, please let us know by completing the form on the link below. Do not select an option on the first page, just click 'next'.
General waste enquiry form
Please note: If you have already requested containers and are waiting delivery, please do not complete another form. Your enquiry is with us and will be dealt with as soon as possible. For all other general enquiries, please complete the following form: General enquiry form. We apologise for the inconvenience and thank you for your patience.
You can order new or replacement containers online, over the phone and at our One Stop Shops.
Temporary delays to deliveries of new containers
It may take up to 8 weeks to deliver new containers. Where possible, delivery will take place at weekends.
We apologise any inconvenience.
New or replacement containers
There are charges for some new or replacement waste and recycling containers.
There are charges for:
Repairing a damaged wheelie bin or Trolibocs
If you have a damaged wheelie bin or Trolibocs, we may be able to fix it. Find out about repairs to damaged waste and recycling wheelie bins.
How to order a new or replacement container
You can order a new or replacement container online.
Order a new or replacement waste or recycling container online
Food waste bags
If you have a yellow tag, tie it onto your food caddy and we will leave more bags on your collection day. Please only use your tag when you have run out of bags. Alternatively you can contact the customer service centre by phoning 01824 706000 and a roll of bags will be left for you on your collection day.
You can also get additional food waste bags from the following council One Stop Shops:
Container charges
Sacks and caddy liners
We reserve the right to monitor usage and limit the service where excessive use is identified and/or residents are failing to put their rubbish into the correct colour sack.
Waste and recycling container charges
| Container | Charge |
|---|
| New build starter bin set - only available to new owners or occupiers |
£45.00 |
| Replacement blue or black wheelie bin (all sizes) |
£25.00 |
| Replace Trolibocs (all parts) |
Free until 1 September 2024 then £25.00 |
| Reusable bags (any colour) |
£12.50 |
| Silver kitchen caddy |
£12.50 |
| Orange food waste kerbside caddy |
£12.50 |
| Food waste caddy liners |
£0 |
| Roll of 52 disposable pink residual sacks - only for households that receive the bag service |
£12.50 |
| Absorbent Hygiene Products (AHP) - black caddy with purple lid |
Free until 1 September 2024 then £12.50 |
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You must sign up for a subscription to receive garden waste collections. Find out more about garden waste collections.
Garden waste container charges
| Container | Charge |
|---|
New/Replacement green wheelie bin (all sizes)
|
£25 |
| Three dumpy sacks |
£15 |
| Replacement dumpy sack |
£5 each |
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When ordering a replacement wheelie bin or Trolibocs because it's damaged beyond repair, or due to up/down sizing, the old wheelie bin/Trolibocs must be returned when we deliver the new one.
If the old bin/Trolibocs is not available when delivering the new one, there will be a further charge of £10 to be paid before the new bin can be delivered. There will be no charge if the bin is missing because our collection crew damaged it and were unable to return it to the kerbside.
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