Report a missed refuse collection
On your scheduled collection day, please make sure your containers are at your collection point by 6:30am. We may collect your containers at any time on your collection day up until 5pm, so please leave your containers out until then.
If you do not place your containers out for collection before 6:30am or you put your containers out on the wrong day, you'll need to either:
Missed collections due to weather conditions on Wednesday 20 November 2024
Our refuse collection crews could not complete all refuse collections on Wednesday 20 November 2024 due to the weather conditions.
We are aware of missed collections in:
- Pentre
- Bryneglwys
- Rhyd-y-meudwy
- Pentredwr
- Graigfechan
- Llangollen
- Llanferres
- Llanelidan
- Corwen
- Glyndyfrdwy
- Llanarmon yn Iâl
- Eryrys
- Maeshafn
If you live in any of the areas listed and we missed your waste or recycling collection, please do not report a missed collection.
When the weather clears and the roads are safe, we will be working as hard as possible to collect these missed collections and will prioritise the residual and Absorbent Hygiene Products (AHP) waste.
If there are more issues with refuse collections on Thursday due to the weather:
- further communication will be given on this issue in due course
- as this is a weekly collection service, we will not be returning to collect any missed recycling containers this week and therefore these properties will be collected on your next scheduled collection day
- we will take additional recycling material next week from any households we weren’t able to collect from on Tuesday. If you need to put additional recycling out, then this material needs to kept separated.
Our crews have tried to collect all the missed collections from Tuesday, however, due to continued poor weather conditions, they have been unable to collect all of these. When the weather clears and the roads are safe we will continue to work hard to collect these missed collections, prioritising the non-recyclable waste and the Absorbent Hygiene Products (AHP).
We apologise for any inconvenience this may cause.
If your recycling or food collection is missed, our crews will aim to return within 2 working days to collect it if it’s a confirmed missed collection. If, due to capacity, they are unable to collect in this time, your recycling will be collected on your next scheduled collection day
If your AHP or non-recyclable waste collection has been missed, it will be collected within 2 working days of the reported missed collection, if it's confirmed as missed.
All missed garden waste will be collected within 5 working days of the reported missed collection, if it's confirmed as missed.
How to report a missed refuse collection
Please do not report a missed refuse collection until after 5pm as our crews may still be out collecting up until this time.
If you believe our crews have missed your bin collection, you can report it:
- online from 5pm on the same day your collection should have taken place, up to 3pm the next working day (Monday to Friday)
- to the Customer Contact Centre from 8:30pm to 3pm the next working day (Monday to Friday) after your collection should have taken place by phoning 01824 706 000
Report a missed refuse collection online
You can report a missed refuse collection online after 5pm on the same day your collection was due to take place.
Report a missed refuse collection online